Who We Are
How It All Began
Our Story
We Are Chatterbox – Outsourced Sales Team for Direct To Consumer Telesales
Who we are
Founded in 2009, Chatterbox has worked with over 100 wineries ranging from British Columbia to Southern California. Our core client roster are wineries in our own backyard – Napa Valley and Sonoma County.
Who we are
We are a laser-focused team of DTC salespeople charged with providing outreach for luxury wine brands to their wine club and direct to consumer customers. We become an extension of your brand, share your message and engage your customer over the phone.
Why we do it
We believe in what we do and appreciate supporting our winery partners’ interests. More importantly, we love to sell wine. Chatterbox is singularly focused on direct to consumer sales over the phone.
Chatterbox is a leader in the direct to consumer vertical. Our relationship-based telesales professionals serve as an extension of your winery brand to engage customers.
Chatterbox By the Numbers in 2017
We’ve started off strong in 2018 and expect to outperform last year.
4 %
13%
$641
Meet Our Management Team
Work At Chatterbox Wine
Marketing
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Trusted By Some Serious Brands.
Which Service Is Right For Me?
Service-based campaigns require a minimum of 500 names to call but have no other requisites. Your campaign will be evaluated and a per call fee will be agreed upon prior to calling. These campaigns are wine club declines, email reacquisition, reactivation and list hygiene. We recommend that every winery run a list hygiene/email reacquisition campaign annually.
Which Service Is Right For Me?
Yes. We always need to start with an NDA to evaluate your data and offer protections for both parties involved. Then as we lock in our marketing campaigns for the year, we’ll develop a contract and preliminary scope of work.
How Do We Pay Chatterbox?
Chatterbox Blog & Insights
The Direct to Consumer Marketing Channel for Wineries.
CUSTOMER DATABASE, DIRECT TO CONSUMER, EMAIL MARKETING, TELESALES
DTC Sales – 4 Things That Will Improve Your Conversion Rates
What we’ve learned in 9 years of DTC wine telesales is “people WANT to talk about wine”. Even if you don’t get them the first time, chances are, about 12 …
BY: STEVEN SMITH
DIRECT TO CONSUMER, EMAIL MARKETING
Subject Line Optimization: How to Get Higher Open Rates
I wrote this post a few years back about subject line optimization. It still stands up. Although we’ve abandoned the digital marketing side of our business – email is still …
BY: STEVEN SMITH
DIRECT TO CONSUMER, TELESALES
How To Crush Your Next DTC Campaign
The two biggest questions we receive from prospective clients about DTC, “how do you generate the conversion rates and high average order values?” The answer, an integrated marketing approach. We …
BY: STEVEN SMITH
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