Who We Are

How It All Began

Our Story

We Are Chatterbox – Outsourced Sales Team for Direct To Consumer Telesales

Who we are

Founded in 2009, Chatterbox has worked with over 100 wineries ranging from British Columbia to Southern California. Our core client roster are wineries in our own backyard – Napa Valley and Sonoma County.

Who we are

We are a laser-focused team of DTC salespeople charged with providing outreach for luxury wine brands to their wine club and direct to consumer customers. We become an extension of your brand, share your message and engage your customer over the phone.

Why we do it

We believe in what we do and appreciate supporting our winery partners’ interests. More importantly, we love to sell wine. Chatterbox is singularly focused on direct to consumer sales over the phone.

Chatterbox is a leader in the direct to consumer vertical. Our relationship-based telesales professionals serve as an extension of your winery brand to engage customers.

Chatterbox By the Numbers in 2017

We’ve started off strong in 2018 and expect to outperform last year.

Detail is an aggregate of all campaigns run in 2017. Conversion rate are based on total calls (not contacts) divided by total orders Our AOV ranged from $641 to a High: $1103 in October and November.

4 %

Annual Conversion Rate

13%

Annual Contact Rate

$641

Annual Average Order Value

Meet Our Management Team

Work At Chatterbox Wine

Marketing

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Trusted By Some Serious Brands.

Which Service Is Right For Me?
Our performance-based campaigns come with a caveat. In order to work together, we require your qualified list to exceed 500 names. A qualified customer is one that has purchased in the last 18 months and has spent a minimum of $500. We also recommend that our performance-based campaigns offer wines that will exceed the $600 average order value.

Service-based campaigns require a minimum of 500 names to call but have no other requisites. Your campaign will be evaluated and a per call fee will be agreed upon prior to calling. These campaigns are wine club declines, email reacquisition, reactivation and list hygiene. We recommend that every winery run a list hygiene/email reacquisition campaign annually.

Which Service Is Right For Me?

Yes. We always need to start with an NDA to evaluate your data and offer protections for both parties involved. Then as we lock in our marketing campaigns for the year, we’ll develop a contract and preliminary scope of work.
How Do We Pay Chatterbox?
Once you approve our fees bi-weekly, we ACH method our marketing fees from your account. We will also take a check once funds have been verified in your account.
Feel free to get in touch with any questions and one of our team members will get back to you as soon as possible!
chatterbox has been a game changer for our DTC sales. When the 2017 Napa fires wreaked economic havoc on our business in Q4, Chatterbox singledhandedly salvaged our year Ryan Hill

Chatterbox Blog & Insights

The Direct to Consumer Marketing Channel for Wineries.

AUG 21, 2018
CUSTOMER DATABASE, DIRECT TO CONSUMER, EMAIL MARKETING, TELESALES

DTC Sales – 4 Things That Will Improve Your Conversion Rates

What we’ve learned in 9 years of DTC wine telesales is “people WANT to talk about wine”. Even if you don’t get them the first time, chances are, about 12 …
BY: STEVEN SMITH

MAY 29, 2018
DIRECT TO CONSUMER, EMAIL MARKETING

Subject Line Optimization: How to Get Higher Open Rates

I wrote this post a few years back about subject line optimization. It still stands up. Although we’ve abandoned the digital marketing side of our business – email is still …
BY: STEVEN SMITH

MAY 21, 2018
DIRECT TO CONSUMER, TELESALES

How To Crush Your Next DTC Campaign

The two biggest questions we receive from prospective clients about DTC, “how do you generate the conversion rates and high average order values?” The answer, an integrated marketing approach. We …
BY: STEVEN SMITH

Our Technology Stack

We Use the Best of Breed Technology to Support Our Campaigns

About Us

Based in Napa, CA and founded in 2009 – Chatterbox has been instrumental in accelerating direct to consumer wine sales conversions the old-fashioned way; over the phone.

Services

About Chatterbox
Integrated Marketing Campaign
Performance Based
Telesales As A Service
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Team Chatterbox

We know what we do and we do it well. We are specialized labor guaranteed to maximize sales to your wine club and direct to consumer database.

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